COVID-19 measures in Theme Park & Resort Slagharen

Themepark & Resort Slagharen will open its gates on the 26th of March for the new season 2021. We are following the guidelines and advices from the Dutch government regarding Covid-19, but nevertheless we will make every effort to give you an unforgettable stay!

 

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Three guarantees

  • 1,5-metre distance
  • Extra hygiene measures
  • Sufficient and clear information

Basic rules for everyone

  • Get tested and stay at home if you have symptoms
  • Cough and sneeze into your elbow.
  • Wash your hands often. Do this for at least 20 seconds. Make use of the available disinfection points.
  • Stay 1.5 metres (2 arms lengths) away from other people.
  • Everyone aged 13 or over is required to wear a face mask for general use in buildings and covered spaces that are accessible to the public
  • Come with your own household.
  • Pay by card

Top 5 Frequently asked questions

What Corona measures are being taken?

Freizeit- & Ferienpark Slagharen follows the Dutch guidelines of the RIVM. We implement the measures from the Safe Together Out protocol. This protocol offers three guarantees, which are consistent with these guidelines.

1. We ensure a 1.5 meter distance between households 
We know better than anyone how guests move around our park and how we can spread these guests. The park is 92 football fields in size. Here we allow a limited number of guests, who we ask in advance to book a ticket online. This way we can guarantee that everyone has the space.

2. We provide sufficient and clear information 
Safe out, we do that together. Our guests can still rely on us for this. That is why we clearly explain how guests can go out together in a safe way. All information can be found on our website, on the screens and signs in our attraction & holiday park. Our employees also help with this. After all, they are used to giving guests a day full of memories in a unique and safe way.

3. We provide extra hygiene measures 
We install central disinfection points and clean contact points, such as brackets and door handles, extra often. If necessary, we provide personal protective equipment. With these guarantees, a day out is now just as safe as before.

Which facilities are open?

Many of our stores are open. In our stores, adhere to the following rules:

  • Use a shopping cart and visit our stores alone as much as possible, there is a maximum number of people per store;
  • Pay as much as possible with your debit card or pay contactless. Payment with cash is possible;
  • Only touch the products that you actually buy;
  • Keep your distance. To do this, follow the marking en route on the ground and the signs.

Some of our games are open, follow the posted guidelines and directions from the staff.

Can I watch the shows?

No, the theaters in Theme Park & Resort Slagharen are closed until further notice.

Are the restaurants open?

Not all catering locations in the Slagharen theme park are open. The following locations are open:

  • Randy's Pizza & Pasta;
  • Cartwright's;
  • Big Jake Dinner House;
  • The Fill up station;
  • Frontier Café;
  • Trading Post;
  • OLA Swirl;
  • Subway;
  • Poffertjes.

Some of these takeaways are open longer for our holiday park guests, please keep the following rules in mind:

  • Per group 1 to 2 people in the queue;
  • Keep your distance in the queue and the seats. To do this, follow the markings on the ground;
  • Do not move the furniture;
  • Pay as much as possible with your debit card or pay contactless. Payment with cash is possible.

What can you expect during your visit to Slagharen?

Guidelines Theme Park

Book your day out

It is mandatory to reserve your day of visit, even if you already have a ticket without a date or subscription, for example. Go to this page to book a visit.

Hiking trails

Only one-way traffic is allowed on some paths / roads. This is indicated on site by means of signs and yellow arrows.

Queue

The queues at the attractions have been adjusted to keep 1.5 meters away from other households. This is indicated by means of boxes. It is not possible to leave the queue, so only enter the queue if you are sure that you want to enter the attraction.

With your family in the attraction

We distribute our visitors as much as possible in attractions. Are you coming to the park with your household? There is a good chance that you can sit together in a part of the train (of a roller coaster). If you come alone, you will end up alone in this part. Otherwise the 1.5 meter rule cannot be used.

Hygiene in the stations / attractions

Employees regularly disinfect the chairs / gondolas. In addition, large parts of the stations and queues will be regularly disinfected.

Play in the playgrounds

The Randy’s Playground, Loggers Slide and Phileas Fun House playgrounds are accessible. Adults 18 years and older should keep 1.5 meters away. When busy, access to the playgrounds may be temporarily limited.

Toilet blocks

The toilet blocks in the amusement park are open. The toilets are cleaned regularly by the employees. Keep 1.5 meters away in the toilet blocks.

Frequently asked questions Theme park

How do I book with my Bongo-Voucher?

Send an email to ticketservice@slagharen.com and state the number of people, the Bongo code and your planned visit date.

You will then receive a code to make a reservation for a visit. Register with Guest Service on the day of your visit with your confirmation and Bongo-Voucher. Here you will receive a valid day ticket.

I have a free ticket / ticket with a QR-Code. Where is the booq code to make a reservation?

By scanning the QR code with your QR code scanner or camera on your smartphone, the unique booq code appears on your screen.

Can visitors with disabilities still access attractions through the exit?

Due to the Safe Together Out protocol, the queues have been adjusted and it is not possible to enter via the exit. Visitors with a disability may join the regular queue.

Due to the protocol Autipassen are not valid.

What will change for visitors with a disability?

Due to the Safe Together Out protocol, the queues have been adjusted and it is not possible to enter via the exit. Visitors with a (physical or mental) disability cannot use this at the moment. Not even if you are in possession of an Autipas.

Visitors with a disability may join the regular queue.

Nothing will change for visitors who can get in and out independently. Visitors who require assistance when entering and exiting attractions can only be assisted by their own guide and not by our employees. As a result, some attractions are temporarily inaccessible to visitors who cannot get in and out independently.

I have a ticket with a QR code, how do I make a reservation with it?

You scan the code with your smartphone camera or QR code scanner, and your unique code will appear. This code starts with booq and gives access to the online reservation system. Book your visit

I did not buy my tickets through the Slagharen website. Will those tickets remain valid?

Yes, these are valid. You must also book your day out online in advance with tickets purchased through third parties. Book your visit!

I bought a ticket without a date through your website. Can I go to the park with this?

Yes this is possible, but even then you will have to book online in advance. Book your visit!

I bought a ticket, but this date has already passed. Are my tickets still valid?

If this was a ticket for the 2020 season in the period from March 27 to May 30, you can still use these tickets. You must book your day out online in advance. We are working on a reservation system.

Can I also combine my day out to the Slagharen theme park with a visit to the Aqua Mexicana water park?

No, due to limited capacity, it is not possible to buy tickets for Aqua Mexicana. Aqua Mexicana is only open to holiday park guests. They must reserve tickets and a time slot on site.

The water playgrounds and spray parks in Aqua Mexciana are only accessible to children up to 12 years old. Adults are allowed to watch from the water's edge.

Are there measures in the queues of attractions?

Yes, we distribute our visitors as much as possible in attractions. There is a good chance that you will not be able to sit together in the attraction with the entire group. The one and a half meter rule is also applied in the train / gondolas. Follow the guidelines indicated by posters and follow the instructions of the personnel.

Chairs / gondolas are regularly disinfected.

How about booking online for a visit?

We have an online reservation system, where you have the option to book a visit with existing tickets and subscriptions. Book your visit!

Frequently asked questions Season pass holders

Can I reserve multiple dates with my season pass?

No, you can only reserve one date at a time for a visit to Slagharen. Of course your subscription is valid indefinitely and you can immediately make a new reservation after every visit.

I have not yet collected my season pass. Can I collect it without visiting the park?

No, you can only collect your subscription pass by first making an online reservation for a park visit. Due to the limited capacity, we would like to ask you to only make a reservation if you actually want to visit the amusement park. Book your visit!

How can I take grandpa & grandma with me for free with my Gold season pass?

It is not yet possible to make a reservation for grandpa and grandma via the current system when you have a Gold season pass. They are of course very welcome. You can report to the Guest Service at the entrance of the amusement park. Here they receive a valid ticket.

I am a season pass, do not live in the Netherlands and for the time being cannot visit Slagharen because the borders are still closed. What will happen to my season pass?

Also for your season pass means that the compensation is automatically credited to your season pass. With your season pass you automatically have unlimited access to the Slagharen theme park until Sunday 30 May 2021.

I have a season pass, can I still use the discount at other parks?

If you have a Gold season pass, you can go 5 times to Movie Park Germany, 5 times to Bobbejaanland and unlimited Belantis once they are open again. We are working on a reservation system for these parks.

The discount on admission at other parks will expire this season.

I do not receive a confirmation of my reservation and now?

It sometimes takes a little longer before you receive your confirmation. Also check your unwanted / spam inbox. By re-entering the used booq code yourself, you can see whether making a reservation was successful.

I have a season pass. How and when can I visit the park?

To ensure a safe visit for everyone, we limit the number of visitors. Subscribers must therefore also book in advance. Book your visit!

Guidelines Holiday Park

It is possible to book a stay in Theme Park & Resort Slagharen. We also follow the Safe Together Out protocol and the guidelines of the RIVM for the holiday park.

Checking in

Before your holiday, you make full payment and register your party online via the accelerated check-in. One person per party may enter the check-in reception to check-in. Wristbands, keys and information is put down so that there is no contact. Keep your distance from employees and other guests in the reception area. There is a maximum number of guests allowed in the reception.

On vacation with your family

It is only allowed to spend the night with your family or household in Theme Park & Resort Slagharen. If you want to go on holiday with people outside of your household, you should always keep 1.5 meters apart (including in a holiday home, the amusement park and water park).

Cleaning accommodations

All accommodations are cleaned by Fonville Cleaning Companies with ozone water, natural disinfection and a guarantee of good quality cleaning. In the accommodation, extra attention is paid to the cleaning of contact points, such as handles, door handles, light switches, etc. It is temporarily not possible to make the beds, linen and towels are sealed in the accommodation.

Questions during your stay

If you have any questions or comments during your stay, you can WhatsApp us on 0523 683000. Is this not possible? Then you can go to the reception of the holiday park in the Sitting Bull Saloon.

Frequently asked questions Resort

How does checking in and out at resort Slagharen work?

Before your holiday, you make the payments and register your party online via the accelerated check-in. Wristbands, keys and information is put down so that there is no contact. Keep your distance from employees and other guests in the reception area. There is a maximum number of guests allowed in the reception.

Has the supermarket at resort Slagharen been opened?

Yes, the supermarket is open for our holiday park guests. The same rules apply here as in regular supermarkets.

  • Come alone as much as possible;
  • Use a shopping cart;
  • There is a maximum number of visitors in the supermarket;
  • Pay as much as possible by pin or contactless;
  • Keep your distance. To do this, follow the marking en route on the ground and the signs.

Are your accommodations safe and clean?

All our accommodations have their own terrace, so you can enjoy the outdoors safely and responsibly. All accommodations are cleaned by Fonville Cleaning companies with ozone water, natural disinfection and a guarantee of good quality cleaning. In the accommodation, extra attention is paid to the cleaning of contact points, such as handles, door handles, light switches, etc. It is temporarily not possible to make the beds, linen and towels are sealed in the accommodation.

For arrivals in the month of June, the campsite can be booked if your camping equipment has its own sanitary facilities. You can also book private sanitary facilities. You will then have access to the private sanitary facilities of our Wigwam Deluxe, within walking distance of the campsite (note: the distance is further than normal to our sanitary buildings). This applies to the month of June. Our sanitary buildings will be accessible again from 1 July.

All accommodations and private sanitary facilities are cleaned by us with care. We pay extra attention to hygiene.

I have booked a stay in Slagharen. What is known about this?

If you have booked a stay with an arrival date after May 28, 2020, your stay will not change for now. We therefore ask you to pay any remaining payment in accordance with the conditions. If the closure takes longer than now announced and it concerns your arrival date, we will of course contact you as soon as possible.

When making travel plans, consider the national regulations of the country where you live. In Slagharen Attraction & Holiday Park we follow the Dutch guidelines of the RIVM.

My stay includes entrance to the Aqua Mexicana water park. Do I need a reservation to enter Aqua Mexicana?

Yes, there is a limited capacity for the Aqua Mexicana water park. During check-in, you will receive information on how to reserve time slots online. If you have reserved a time slot, you must first use it before you can reserve a new time slot.

Please note that due to limited capacity, the water park cannot be used every day. We want to give all holiday park guests the opportunity to swim.

As a camping guest, can I use the Aqua Mexicana water park?

No, it is not possible to buy a ticket for Aqua Mexicana due to the limited capacity.

As a holiday park guest and camping guest, can I use the Sunny Beach water playground on the Wigwamwereld?

Yes, Sunny Beach is open and accessible to holiday park and camping guests. We do ask you to take into account 1.5 meters distance under adults.

Who can I spend the night with?

You can spend the night with your family or household in holiday park Slagharen. If you want to go on holiday with people outside your household, you should always keep a distance of 1.5 meters from each other (including in a holiday home, the amusement park and water park).

Guidelines Water Park

Capacity of Aqua Mexicana

Due to its limited capacity, the Aqua Mexicana water park is only accessible to holiday park guests *. 1 scan port is used at the entrance. A queue has been created with markings on the floor to keep a distance of 1.5 meters between parties.

* excluding camping guests

Reserve tickets for Aqua Mexicana

It is mandatory to reserve a ticket with a time slot on site prior to your visit to Aqua Mexicana. These can be reserved online, you will receive an explanation during check-in. Depending on the available capacity, access is granted to the water park.

Distance In the pool

In Aqua Mexicana we apply the rules set out in the swimming pool protocol. Keep 1.5 meters away from other households.

Use of facilities

The spray parks and water playgrounds are accessible, adults over 18 years must keep a distance of 1.5 meters from each other. The slides have an adapted queue. In the queue, follow the markers and keep your distance. The tires are disinfected after use.

First aid in Aqua Mexicana

The first aid post in the water park is manned. One person at a time can be treated within the first aid post. Children may be accompanied by a parent belonging to the household.

Hospitality guidelines

Some of the catering locations in the Slagharen theme park have been opened. Keep the following rules in mind:

Keep your distance in the queue and the seats. To do this, follow the markings on the ground.

Do not move the furniture.

Pay as much as possible with your debit card or pay contactless. Payment with cash is possible.

The following locations are open:

  • Randy's Pizza & Pasta,
  • Cartwright's,
  • Big Jake Dinner House (only for breakfast delivery service),
  • The Fill up station,
  • Frontier Café,
  • Trading Post,
  • Subway,
  • Dutch Mini Pancakes.

A number of these restaurants are open longer for our holiday guests.

Stores & Games Guidelines

Some of the shops & games in Slagharen theme park have been opened. The following rules apply in the stores that are open:

  • Pay as much as possible with your debit card or pay contactless. Payment with cash is possible.
  • Only touch the products that you actually buy.
  • Keep your distance. To do this, follow the marking en route on the ground and the signs.