Frequently asked questions about the theme park

I have entered the wrong e-mail address / postal address, what now?

Did you enter incorrect information when ordering a ticket or booking a stay? Contact us at 0523-683000 or send an email to ticketservice@slagharen.com, we are happy to help!

I have not received confirmation of my tickets. What can I do?

If you have ordered tickets through our website, but have not yet received a confirmation, we recommend that you check the junk e-mails folder. If the confirmation is also not in this folder, please send an email to ticketservice@slagharen.com. We are happy to help you!

What is the entrance fee to the amusement park?

We work with a dynamic pricing policy on our website and at the checkout. Below the prices are almost daily different, check the prices on our calendar.

What is the delivery time for a season pass?

The delivery time of a subscription is a maximum of 5 working days.

Where do I buy a parking ticket and what does it cost?

You can buy your parking ticket at the reception, cash register or vending machines. This costs 8,50.

Can I smoke in the amusement park?

Theme Park & Resort Slagharen has a limited number of smoking locations spread over the amusement park. The rest of the amusement park is completely non-smoking.

Can tickets be changed to another date?

It is possible to change the date of tickets. If tickets are changed to a day with a higher price, the difference must be paid before the new date can be confirmed. Contact us at ticketservice@slagharen.com.

Can my expired tickets be exchanged or returned?

No, unfortunately tickets cannot be exchanged or returned.

Can my e-tickets be scanned from mobile phone?

Yes, tickets can be scanned from the mobile upon entry.

Can I upgrade my season pass?

It is possible to upgrade a season pass to a more expensive variant. You can purchase an upgrade at the theme park reception.

I want to give the ticket as a gift, is this possible?

Tickets purchased via www.slagharen.com are not personal and can therefore be given as a gift.

The amount paid has been debited twice, how can I get this back?

If the order has been debited from your account twice, please send us an email at ticketservice@slagharen.com. State the order number of the order and a print screen of the charges. The overpaid amount will be refunded within 30 days.