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These terms and conditions shall apply to all users who use this website (the "User(s)") and are comprised of the content set forth below:
I.- WEBSITE OWNERSHIP
II.- APPLICABILITY OF TERMS AND CONDITIONS OF PURCHASE
1. INFORMATION BEFORE PURCHASE
2. CLAIMS PROCEDURE
III.- SPECIAL CONDITIONS
1. SPECIAL CONDITIONS APPLICABLE TO ADMISSION TICKETS PURCHASED ONLINE
2. SPECIAL CONDITIONS APPLICABLE TO ANNUAL PASSES PURCHASED ONLINE
3. SPECIAL CONDITIONS APPLICABLE TO THE PURCHASE OF HOLIDAYS PURCHASED ONLINE
IV.- PERSONAL ACCOUNT ENVIRONMENT
V.- NOTIFICATION
VI. – GOVERNING LAW AND DISPUTES
PARQUES REUNIDOS SERVICIOS CENTRALES, SA (“PARQUES REUNIDOS") with its registered office in Madrid, Calle Federico Mompou, 5, Building 1, 3rd floor, 28050, tax identification number A-84.885.441 and registered in the Commercial Register of Madrid in volume 23.506, folder 58, page M-421.702, is the owner of the domain slagharen.com, including the website and its contents ("the Website"). PARQUES REUNIDOS makes the Website available to Users to provide them with information about the products and offers of PARQUES REUNIDOS and its subsidiaries (“PARQUES REUNIDOS GROUP"), to enable Users to purchase entry tickets and other products and services available on the Website and, where applicable, to provide Users with various contact forms, newsletters, contests, surveys, etc. of the PARQUES REUNIDOS GROUP.
The products and services offered on the Website are sold by Attractie- en Vakantiepark Slagharen (“APS BV”), a company of the PARQUES REUNIDOS GROUP, which operates via the Website and is responsible for the management of the Attractie- en Vakantiepark Slagharen and therefore for the sale and management of all products and services related to the Attractie- en Vakantiepark Slagharen.
Attractie- en Vakantiepark Slagharen B.V.
Address: Zwarte Dijk 37, 7776 PB Slagharen, Netherlands and
PO Box 10, 7776 ZG Slagharen, Netherlands
Chamber of Commerce: 05035256
VAT number: NL006190807 B01
Tel.: + 31 (0)523 683000.
Email address:reserveringen@slagharen.com
The General Terms and Conditions apply to all purchases of products and services via the website.
The General Terms and Conditions are unconditionally accepted by the user when making a purchase and made available for inspection by APS BV before the purchase is completed.
The General Terms and Conditions have been drawn up in accordance with Dutch law and any other applicable statutory provisions.
The General Terms and Conditions can be consulted at any time via the website (www.slagharen.com) and can be printed and/or saved by the user.
Before purchasing products or services, you can also consult the general terms and conditions and the special terms and conditions contained therein.
The terms and conditions are valid from the date of their last update (indicated at the end of this document). In accordance with the requirements of good faith, reasonableness and fairness and transparency, PARQUES REUNIDOS GROUP reserves the right to change the general terms and conditions that apply at any time without prior notice. The changes are effective immediately after publication.
PARQUES REUNIDOS reserves the right to change the layout, placement on the website, and terms of use of the website at any time.
This document describes the general and special conditions that apply to the services offered by APS BV on the website. In particular to the services and products currently provided by Parques Reunidos Group. These services include the sale of entrance tickets, subscriptions including bronze, silver, gold and platinum and the rental of accommodation for holidays.
To purchase the products and/or services offered on the Website, you must follow the instructions displayed during each step of the purchase process on the Website. This also applies to the completion of the online forms. By completing these online forms, you are deemed to have read and accepted the General Terms and Conditions and, if applicable, the Special Terms and Conditions.
Your rights and obligations during and after your purchase are subject to the general terms and conditions, and if applicable, the Special Terms and Conditions and the Park Regulations
By purchasing your product and/or service on the Website, you agree to the General Terms and Conditions, if applicable, the Special Terms and Conditions and the Park Regulations. These can also be consulted at www.slagharen.com.
After completing your purchase, you will receive an email within twenty-four (24) hours, or within the legal term then current, containing proof of purchase of your admission ticket and the associated unique bar code or QR code (“Ticket”). The Ticket is your admission document to the Slagharen Amusement and Holiday Park. Damaged or fake tickets are invalid and their holders may be denied access to the Attractie- en Vakantiepark.
Unless expressly stated otherwise in the Special Terms and Conditions, admission tickets purchased on the Website are only valid for the date stated on the Ticket.
If due to circumstances you cannot visit APS on the reserved day, it is possible to rebook your ticket to another day. This is possible in the rebooking shop at a rate of €2.90 per ticket.
After completion of the online purchase process and once the correct Ticket/Product has been issued, no changes or refunds will be permitted unless the circumstances as stated in the Special Terms and Conditions apply. Please contact the reservations department [reserveringen@slagharen.com].
Prior to your purchase you will be informed of the terms and conditions that apply and you must accept them.
After completing your purchase, you will receive an email confirming your purchase and your proof of purchase within twenty-four (24) hours, or the then applicable legal period. By showing this email or by stating your subscription number, you can collect the subscriptions from the Guest Service during your next visit to APS BV.
The subscription you purchase is, unless expressly stated otherwise, valid for the relevant season in which the purchase was made. After completion of the online purchase process, changes or refunds are no longer possible unless the circumstances stated in the Special Terms and Conditions apply. In that case, please contact the reservations department [ reserveringen@slagharen.com ].
Prior to your purchase you will be informed of the terms and conditions that apply and you must accept them.
If you book a holiday via the website, you will also receive a booking confirmation by e-mail within twenty-four (24) hours or the applicable legal period at that time.
Prior to your purchase you will be informed of the terms and conditions that apply and you must accept them.
Unless explicitly stated in the Special Purchase Conditions of your product and/or service, it is not possible to return purchased products and services with a limited validity date or period and to claim a refund.
In other words, the specific characteristics of this product mean that no right of withdrawal (“cooling-off period") applies.
The prices (including taxes) for the products and services offered on the website are stated in Euros and are clearly displayed before purchase. Promotions and discounts will be advertised on the website at all times. When making a purchase, the total price is broken down into any discounts/promotions applied (as the case may be), fees to be paid by the user and other additional costs for support services or the use of different payment methods. The price always includes any applicable taxes.
The Website supports the following payment methods: Credit card, PayPal, SOFORT, Bancontact and iDEAL.
APS BV guarantees that it has taken appropriate measures and that they comply with the current technological security standards, such as "Verisign". Access to transactional services and services that collect personal data takes place in a secure environment using the “Secure Socket Layer Protocol (“SSL Protocol”) with 128-bit high-security encryption. The secure server establishes a connection so that information is sent encrypted. This ensures that all transmitted content is only understandable for the "client” computer and the PARQUES REUNIDOS server. Users can check whether they are in a secure environment by checking if a locked padlock appears in their browser's status bar. The security of the PARQUES REUNIDOS servers is guaranteed by a certificate issued by VeriSign.
APS BV will, if necessary, cooperate with the competent authorities at all times and provide the necessary information to prevent fraud.
By purchasing your product and/or service on the Website, you agree to the General Terms and Conditions, if applicable, the Special Terms and Conditions and the Park Regulations. These are
The personal data provided is processed in accordance with the General Data Protection Regulation. We also refer you to the privacy policy.
If you are not satisfied with your purchased product and/or service, you can enforce the quality and service standard guarantees of PARQUES REUNIDOS and, if necessary, get your money back. Send your claim to:
Attractie- en Vakantiepark Slagharen
PO Box 10
7776 ZG Slagharen
+ 31 (0)523 683000
reserveringen@slagharen.com
Your claim will be given a reference number and a receipt will be provided. You can also commence alternative methods of dispute resolution under the Act: Uitvoeringswet Buitengerechtelijke Geschillenbeslechting Consumenten. (“Implementatiewet buitengerechtelijke geschillenbeslechting consumenten”) under Dutch law and Directive 2013/11/EU of the European Parliament and of the Council dated 21 May 2013 on alternative dispute resolution in consumer matters.
Please visit:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
PRODUCT-SPECIFIC SPECIAL TERMS AND CONDITIONS
If you visit the Attraction & Holiday Park Slagharen (Attractie- & Vakantiepark Slagharen B.V.), (AVS), this means you agree to the following terms and conditions. It is therefore important that you read these conditions carefully before booking your visit. AVS assumes that, in addition to these terms and conditions, you have read the information provided on the website. The park rules apply to all areas belonging to Themepark & Resort Slagharen. In cases not covered by these park rules, the park management's judgement applies.
The contract enters into force from the moment AVS accepts your request. Once the contract enters into force, AVS will provide you with a written confirmation. Please check that all details are correct. If (some of) the details are not correct, please contact AVS immediately so that the incorrect data can be amended for you. You can also make these changes online at: https://website.slagharen.com/en/login.
The agreement is concluded by you (as the main booker) for all participants. This means that the main booker (if not described separately) is responsible for the concluded contract of all participants
All our accommodation packages include admission to the attraction park (attractions, shows, Sunny Beach and entertainment), the day of arrival and departure included, unless stated otherwise. When staying in our holiday park, excluding camping sites, the use of our water park Aqua Mexicana is included. If you have booked a campsite, you do not have direct access to Aqua Mexicana. Access to Black Hill Ranger Path is not included. You can buy separate tickets on site (subject to availability).
Themepark and Resort Slagharen (Attractie- en Vakantiepark Slagharen B.V.), (AVS) only accepts reservations made by individuals ages 18 and up. Reservations made by individuals under this age will not be valid.
Price reductions and/or special offers can no longer be used if confirmation of the reservation has been sent by the Attraction & Holiday Park Slagharen (Attractie- en Vakantiepark Slagharen B.V.), (AVS).
The following additional costs will be charged when booking:
Obligatory costs: The following costs are obligatory with every booking
The reservation costs per accommodation and/or camping site are as follows:
Optional costs: If applicable, the following costs will be charged when booking:
All damage caused to the accommodation by you or your co-users must be reported to reception before departure and will be charged immediately. AVS will check the accommodation after your departure. Any costs may still be recovered from you via the security deposit.
When concluding the agreement, you must pay a deposit within 8 days. When paying in installments for your booking, you must pay 50% or 35% respectively, depending on 2 or 3 installments. The full amount must be received by us no later than 14 days before the start of the stay. You can make your payment with a booking via internet banking.
If a reservation is made within 30 days of arrival, the entire sum must be paid at once.
If you do not fulfil the payment conditions regarding the deposit and/or remaining payment, AVS reserves the right to dissolve the contract after sending you a reminder with a notice of default. The cancellation costs as stated in article 6 will be charged.
Should you wish to make any changes after your booking has been confirmed, you can do so, provided that the changes do not significantly affect the overall form of the trip. AVS is free to determine whether to accept these changes. The fee for changes is €21.95 per change. You can change your holiday to another period free of charge up to 21 days before arrival. If you book a more expensive period, you must pay the difference.
AVS reserves the right to charge any price changes in the event of changing municipal levies and/or VAT increases. If this price change is implemented, AVS will inform you in advance. No price changes will be made within 20 days before arrival.
You can cancel your booking in writing (by post or email) at any time before the start of your trip. AVS calculates cancellation fees as follows:
Days before arrival | Cancellation cost percentage |
0-3 | 100% |
4-7 | 90% |
8-14 | 80% |
15-29 | 60% |
30-59 | 35% |
60+ | 20% |
You can purchase cancellation insurance via AVS, which covers cancellation costs under certain circumstances. For more information about the cancellation insurance and its conditions, please contact AVS.
Should you fail to make use of your booking, or any of the services within your booking, without notice, the full amount of your booking will remain payable.
The following maximum occupancy applies for AVS accommodations:
Only after explicit permission from APS BV is is it possible to accommodate 1 additional person (child) in the accommodations Missouri, Nevada, Yellowstone, Hacienda, Cowboy Cottage and Raccoon Lodge. In that case, you must provide your own sleeping accommodation (mattress or air mattress). An extra person is charged a surcharge of €55 for a midweek or weekend, and €79 for a week. In the Red Rock and Colorado accommodations it is not permitted to book additional persons. In the Wigwam Deluxe accommodation it is allowed to book 1 additional adult, provided that the total number of people in the accommodation does not exceed 6.
Placing tents at the accommodations is not permitted. It is not permitted to place a jacuzzi, hot tub or swimming pool at the accommodation.
You can check in from 10:00 am and use the Slagharen Amusement Park. You can collect the key to your accommodation from 4:00 PM. On the day of departure you must have checked out by 10:00 am. During the winter period (October to January), different check-in and check-out times apply because the park is not open on Fridays. The correct times are described in your travel information.
It is possible to book a Lazy Sunday (subject to availability), which allows you to use the accommodation until Sunday at 18:00. This service incurs an additional cost of €25.00 per accommodation.
The final cleaning of the accommodation is included in the rental price. The accommodation is to be left broom clean and in orderly condition (no dishes left unattended and dishwasher unloaded, bed linen removed and placed by the door of the accommodation, kitchen and refrigerator cleaned and rubbish bag disposed of). Upon arrival, you will find a cleaning kit in the accommodation. You are obliged to treat the accommodation and its inventory with care.
The Road Traffic Act applies to all AVS premises. The maximum speed is 15 kilometres per hour.
AVS parking attendants' traffic sign take precedence over other traffic signs. To avoid traffic jams, the instructions of the parking attendants or signpost must be followed at all times. Should you fail to comply with the traffic rules and/or instructions, AVS is entitled to remove your car at your risk and expense.
Make sure the car is properly locked and that no valuables are left in the car. AVS is not liable for damage and/or theft of, from or to your vehicle
At check-in you will receive a card for the barrier that gives you access to the holiday park. Depending on the accommodation booked, it will work at the Slagboom Holiday Park or at the Slagboom Wigwamwereld. The accommodations, Missouri, Yellowstone, Hacienda, Nevada, Cowboy Cottage and Raccoon Lodge allow one car to be parked at the property at no charge. An additional car may be parked free of charge in the central parking lot at the main entrance of the amusement park. For the Colorado, Red Rock & Wigwam Deluxe you can park in the shared parking lot near the accommodations. For the Rancho Grande it is allowed to park 2 cars next to the accommodation.
For the safety of our guests, car traffic is not allowed in the park between 23:00 and 07:00
At the Hacienda and Cowboy Cottage it is allowed to park an extra car at the accommodation for a fee of €25.00.
Cars with caravans can be parked on the Wigwam World car park near the Raccoons on the day of arrival and departure. You must register in advance at the reception at the Sitting Bull.
You can charge an electric car at one of the charging stations in the central parking lot and at the holiday park at the charging stations at Wigwam Wereld, Raccoon Village and Colorado City.
Only dogs are allowed in the attraction park, in the accommodation Cowboy Cottage and Raccoon Lodge, and on the campsite (with a maximum of 1 dog per accommodation). A surcharge of €12.95 per night applies. In the park, the dog must be kept on a leash at all times and must wear a flea collar. Only a few Raccoon Lodges are equipped for bringing a pet. The Raccoon Lodge with pet is only pre-bookable through our Contact Center based on availability.
Dogs can be walked at the designated areas. If the dog relieves itself outside, AVS is authorized to charge a cleaning fee.
AVS reserves the right to inspect the accommodations if it is reasonably expected that activities are taking place within an accommodation that are not considered normal. AVS also reserves the right to maintain accommodations when absolutely necessary, even when a guest is staying in the accommodation.
AVS prohibits the following:
APS BV makes available to Users a separate personal account environment, to provide them with information about the products and services the User has purchased from APS BV, as well as for the purpose of their knowledge and management, for:
Both personal account environments will hereinafter be referred to collectively as "Account Environment" and these Terms and Conditions apply equally to both Account Environments, unless explicitly stated otherwise.
To gain access to, and use the Account Environment, the User must register with the information requested, and is responsible for providing truthful and legitimate information at the time of registration and thereafter during access to, and during use of and navigation through the Account Environment, thereby guaranteeing the authenticity of all data you enter when filling out the forms to gain access.
Both the User Account and the password to access the Account Environment are personal and non-transferable. The User is at all times responsible for keeping his/her access code or password properly stored and confidential, and must use them with care and will not transfer them to third parties, either temporarily or permanently.
The User is exclusively responsible for their own use of the Account Environment and, to the extent applicable, the services offered therein, as well as for the use by any third party who has gained access to it with the consent of the User, as well as the use by any third party without the consent of the User but who has gained access to the Account Environment as a result of improper or careless actions by the User.
APS BV shall not be liable for any damages resulting from illegal or unlawful use of the Account Environment by the User or by any third party who has gained access to it with the User's consent, as well as the illegal or unlawful use by any third party without the User's consent but who has gained access to the Account Environment as a result of improper or careless actions by the User.
Any User who registers for the Account Environment, and uses the Account Environment, is assumed to have accepted these Terms and Conditions.
APS BV makes no guarantees about the availability or (continuity of) the operation of the Account Environment, nor of its use or related content, for the performance of any activity or purpose.
APS BV may, without prior notice, temporarily suspend or interrupt access to the Account Environment, for example in case of maintenance, repair, update and/or improvement. However, depending on the circumstances, APS BV will timely inform the User of the suspension of access to the Account Environment.
In general, the User agrees to use the Account Environment in accordance with applicable laws and regulations, principles of good faith and these Terms and Conditions.
More specifically, and without implying any limitation in User's obligations in accordance with the preceding article and paragraph, when using the Account Environment, User shall, among other things, but not exclusively:
APS BV reserves the right to deny or withdraw access to the Account Environment without prior notice to Users who violate the above provisions and/or fail to comply with these Terms and Conditions and/or the law.
Moreover, APS BV is in no case responsible for damage and/or loss of any kind that may result from non-compliance by the User with its obligations, or from careless and/or unlawful use of the Account Environment by the User or an unauthorized third party. Also, APS BV is in no case responsible for damage and/or loss of any kind that may result from violation of these Terms and Conditions and/or the law by the User.
All content provided through the Account Environment is up to date and APS BV reserves the right to change this content at any time. Termination of the Account Environment does not affect the products or services the User has purchased from APS BV.
DruID Account Environment
APS BV reserves the right to delete the User's Personal DruID account if the account has been inactive for eighteen (18) consecutive months, and after notifying the User (via e-mail) about the inactivity of their account and the actions to be taken (within two (2) weeks) to keep their account active. The User may de-register their Personal DruID account at any time through the "delete account" section within the Account Environment.
VivaTicket Account Environment
If the User wishes to de-register their Personal VivaTicket account, they should send an e-mail toprivacy@slagharen.com. The Account Environment will be preserved in case of inactivity.
For any processing of personal data of Users in the context of the use of the Account Environment, please refer to the Privacy Statement of APS BV (link).
If you visit APS BV, this means that you agree to these General Terms and Conditions. It is therefore important that you have read these conditions carefully before making the booking. APS BVS assumes that you have read the information provided on the website in addition to these General Terms and Conditions. The provisions for the park apply to all areas belonging to APS BV that visitors can enter. You can consult the Park Regulations of APS BV on the website.
Slagharen respects the privacy of all users of its site and ensures that the personal data that the buyer provides to Slagharen is treated confidentially. The personal data provided by the buyer will be processed by Slagharen in accordance with the General Data Protection Regulation and the General Data Protection Regulation Implementation Act. are being treated. For more information, visit http://www.slagharen.com/nl/privacy-statement/.
If the buyer gives permission, the personal data will be used to keep the buyer informed of new products and services from Slagharen and other parks of Parques Reunidos.
You can consult the Park Regulations of APS BV on the website. By purchasing online products and/or services you agree to the General Terms and Conditions, special terms and conditions and the Park Regulations.
If you are not satisfied with AVS's services, you must express your dissatisfaction locally to the Sitting Bull or AVS's Guest Service, so that AVS has the opportunity to do something about it.
If your report has not been properly resolved, you must submit this in writing during and up to 14 days after your visit via guestservice@slagharen.com.
If you wish to terminate the agreement with AVS early due to a shortcoming, you must report this to the Sitting Bull or AVS Guest Service before departure. A request for a refund of your payment can only be processed if you have reported your early termination to AVS in advance and if there has been an unreasonable attitude on the part of AVS with regard to offering a suitable solution to your complaint.
AVS is only liable for personal injury and/or death if:
AVS accepts no liability for:
In the event that AVS is temporarily unable to execute the agreement in whole or in part due to force majeure, AVS may submit a change proposal within 14 days after becoming aware of the impossibility to fulfill the agreement.
Dutch law applies to all agreements with AVS.
In the event of a dispute between AVS and a visitor to the park, the court in the district where AVS is located has jurisdiction to hear the dispute.
The invalidity of any clause in these general terms and conditions does not affect the validity of all other clauses. If a clause in these general terms and conditions proves to be invalid, the parties are deemed to have agreed on a valid replacement clause that approximates the invalid clause as much as possible in terms of meaning and scope.
The last change took place on January 31, 2024.