Terms and Conditions

If you visit the Attraction & Holiday Park Slagharen (Attractie- & Vakantiepark Slagharen B.V.), (AVS), this means you agree to the following terms and conditions. It is therefore important that you read these conditions carefully before booking your visit. AVS assumes that, in addition to these terms and conditions, you have read the information provided on the website. The park rules apply to all areas belonging to the Attraction & Holiday Park Slagharen. In cases not covered by these park rules, the park management's judgement applies.

1. Your booking and confirmation

1.1

The contract enters into force from the moment AVS accepts your request. Once the contract enters into force, AVS will provide you with a written confirmation. Please check that all details are correct. If (some of) the details are not correct, please contact AVS immediately so that the incorrect data can be amended for you. You can also make these changes online at: https://website.slagharen.com/en/login.

1.2

The agreement is concluded by you (as the main booker) for all participants. This means that the main booker (if not described separately) is responsible for the concluded contract of all participants.

1.3

All our accommodation packages include admission to the attraction park (attractions, shows, Sunny Beach and entertainment), the day of arrival and departure included, unless stated otherwise. When staying in our holiday park, excluding camping sites, the use of our water park Aqua Mexicana is included. If you have booked a campsite, you do not have direct access to Aqua Mexicana. Access to Black Hill Ranger Path is not included. You can buy separate tickets on site (subject to availability).

1.4

The Attraction & Holiday Park Slagharen (Attractie- en Vakantiepark Slagharen B.V.), (AVS) only accepts reservations made by individuals ages 18 and up. Reservations made by individuals under this age will not be valid.

1.5

Price reductions and/or special offers can no longer be used if confirmation of the reservation has been sent by the Attraction & Holiday Park Slagharen (Attractie- en Vakantiepark Slagharen B.V.), (AVS).

2. Additional costs

The following additional costs will be charged when booking:

2.1

Obligatory costs: The following costs are obligatory with every booking

  • Rental of duvet cover sets (duvet cover, pillowcase, and bedsheet) €8.50 p.p. (only for accommodations, not for camping sites);
  • Municipal taxes per accommodation per night amounting to €6.00. The campsite has a fee of €1.05 per person per night.;
  • The reservation costs per accommodation and/or camping site are as follows:
    • For booking accommodation via telephone €29.50, for booking via the internet €17.50;
    • For booking a camping site via telephone €17.50, for booking via the internet €12.50.

2.2

Optional costs: If applicable, the following costs will be charged when booking:

a. A charge of €26.95 per booking will be applied for grouping multiple accommodations or entering preferred numbers. This service is based on availability. In case of multiple preferred numbers, the charge will be applied per accommodation. Choosing your own camping site is only possible via telephone and is not possible in the peak season.

3. Security deposit

3.1

When checking in or registering via My Slagharen, you must agree to pay our  security deposit.

3.2

All damage caused to the accommodation by you or your co-users must be reported to reception before departure and will be charged immediately. AVS will check the accommodation after your departure. Any costs may still be recovered from you via the security deposit.

4. Payments

4.1

Once the agreement has been concluded, a deposit of 50% of the total cost must be made within 8 days. The remaining 50% must be paid no later than 14 days before the start of your stay. When booking via the Contact Centre, you can make your payment via iDEAL or bank transfer. When booking online, you can make your payment via iDEAL or credit card.

4.2

If a reservation is made within 30 days of arrival, the entire sum must be paid at once. Reservations made within 7 days before arrival can only be paid via iDEAL or credit card.

4.3

If you do not fulfil the payment conditions regarding the deposit and/or remaining payment, AVS reserves the right to dissolve the contract after sending you a reminder with a notice of default. The cancellation costs as stated in article 6 will be charged.

4.4

Payment by international bank transfer within one week before arrival is not possible. In this case, payment is to be made upon check-in.

5. Changes

5.1

Should you wish to make any changes after your booking has been confirmed, you can do so, provided that the changes do not significantly affect the overall form of the trip. AVS is free to determine whether to accept these changes. The fee for changes is €19.00 per change. 

5.2

You can change your holiday to another period free of charge up to 21 days before arrival. If you book a more expensive period, you must pay the difference.

5.3

AVS reserves the right to charge any price changes in municipal charges and/or VAT increase. Should there be a price change, AVS will inform you in advance. Within 20 days before arrival, the price will not change.

5.4

We offer you the possibility to change your holiday to another period up to 1 day before arrival in case of the following unexpected events:

- closed borders;

- negative travel advice;

- quarantine obligation upon arrival and/or return in combination with negative travel advice. 

We look at the information provided by the Dutch government. In this case, the booking price can remain the same or increase. In case the new reservation price is higher than the previous one, you must pay the difference.

6. Cancellation

6.1

You can cancel your booking in writing (by post or email) at any time before the start of your trip. AVS calculates cancellation fees as follows:

Days before arrival   Cancellation cost percentage
0-3  100% 
4-7  90% 
8-14  80% 
15-29  60% 
30-59  35% 
60+  20% 

 

6.2

You can purchase cancellation insurance via AVS, which covers cancellation costs under certain circumstances. For more information about the cancellation insurance and its conditions, please contact AVS.

6.3

Should you fail to make use of your booking, or any of the services within your booking, without notice, the full amount of your booking will remain payable.

6.4

AVS reserves the right to cancel an event and associated bookings up to 28 days before arrival if the minimum number of participants indicated in advance is not reached. In such cases, AVS will inform you of the cancellation as soon as possible and send you the necessary information. In this case, the already paid deposit will be refunded.

7. Maximum capacity per type

7.1

The following maximum occupancy applies for AVS accommodations:

  • Cowboy Cottage, Hacienda, Wigwam Deluxe: max. two adults and four children;
  • Camping site: max. six people. A camping site is about 100m2 and offers space for max. one tent/caravan with max. one extra tent;
  • Colorado: max. two adults and two children;
  • Yellowstone: max. four people;
  • Missouri, Nevada and Raccoon Lodge: max. six people.

7.2

One extra person (child) can stay in the accommodations Missouri, Nevada, Yellowstone, Hacienda, Cowboy Cottage and Raccoon Lodge only after explicit consent of AVS. In this case, you must provide your own sleeping facilities (mattress or air mattress). For an extra person, there is a surcharge of €48.50 for a midweek or weekend and €69.00 for a week. It is not possible to book additional people in the Colorado accommodation. In the Wigwam Deluxe accommodation, you are allowed to book 1 extra adult, provided that the total number of people in the accommodation does not exceed 6.

7.3

It is not permitted to set up tents near the accommodation.

8. Arrival and departure

8.1

You can check in and use the attraction park from 10:00. From 15:00, you can pick up the key to your accommodation. You are to check out by 10:00 on the day of departure. During the winter period (October-January) there are different check-in and check-out times. Please check our website for more information.

8.2

It is possible to book a Lazy Sunday (subject to availability), which allows you to use the accommodation until Sunday at 18:00. This service incurs an additional cost of €20.95 per accommodation.

8.3

The opening hours of the attraction park are listed on the AVS website. Day guests must leave the park no later than 2 hours after the attractions have closed.

8.4

The final cleaning of the accommodation is included in the rental price. The accommodation is to be left broom clean and in orderly condition (no dishes left unattended and dishwasher unloaded, bed linen removed and placed by the door of the accommodation, kitchen and refrigerator cleaned and rubbish bag disposed of). Upon arrival, you will find a cleaning kit in the accommodation. You are obliged to treat the accommodation and its inventory with care.

9. Parking

9.1

The Road Traffic Act applies to all AVS premises. The maximum speed is 15 kilometres per hour.

9.2

AVS parking attendants' traffic sign take precedence over other traffic signs. To avoid traffic jams, the instructions of the parking attendants or signpost must be followed at all times. Should you fail to comply with the traffic rules and/or instructions, AVS is entitled to remove your car at your risk and expense.

9.3

9.4

The general car park is controlled by barriers. You need an exit ticket to leave the car park. Day guests can buy an exit ticket at the parking machine located near the exit, in the car park of the attraction park or at the Guest Service.

9.5

When checking in for your stay, you will receive a parking voucher, which you should place visibly on the dashboard. At the accommodations Missouri, Yellowstone, Hacienda, Nevada, Cowboy Cottage and Raccoon Lodge one car may be parked next to the accommodation free of charge. In addition, cars can be parked free of charge in the visitor's car park. For the Colorado and Wigwam Deluxe, you can park in the communal car park near the accommodation. For the safety of our guests, cars are not allowed in the park between 23:00 and 07:00.

9.6

Bicycles, mopeds, scooters and motorbikes must be parked in or near the bicycle shed in the general car park.

9.7

Buses are to be parked in the bus parking area as directed by the parking attendant or signposts.

9.8

Cars with caravans can be parked on the Wigwam World car park near the Raccoons on the day of arrival and departure. You must register in advance at the reception.

9.9

The disabled parking space is located in Section A of the car park. This parking area may only be used if you are in possession of a disabled person's parking card, which must be placed visibly on the inside of the car window on the dashboard.

10. Pets

10.1

Only dogs are allowed in the attraction park, in the accommodation Cowboy Cottage and Raccoon Lodge, and on the campsite (with a maximum of 1 dog per accommodation). A surcharge of €11.25 per night applies. In the park, the dog must be kept on a leash at all times and must wear a flea collar. Only a few Raccoon Lodges are equipped for bringing a pet.

10.2

Dogs can be walked at the designated areas. If the dog relieves itself outside, AVS is authorized to charge a cleaning fee.

11. Inventory

11.1

On the AVS website, an inventory list is published for each accommodation.

12. Staying in the park

12.1

Entry to the park is at your own risk.

12.2

Entry to the park is only possible with a valid ticket. The admission ticket is valid only on the day it is issued or for the period for which it is issued. When leaving the park, the right of admission expires. If as a guest you need to leave the park during the day, you can get a stamp at the exit.

12.3

Staying guests have to wear a wristband during their stay and show it upon request of the park employees. Failure to wear the wristband may result in denial of entry or removal from the park.

12.4

The park has house rules. These house rules are listed on the house rules board at the entrance to the park, and include the following rules:

  • dogs are to be leashed
  • no alcohol abuse
  • no spitting
  • no loud music
  • no possession and/or use of drugs
  • no bared upper body
  • aggressive behaviour will not be tolerated

12.5

no alcoholic beverages or tobacco will be served to individuals under the age of eighteen. If there is any doubt about your age, you must show proof of identity.

12.6

It is forbidden to make open fires, such as fire baskets, torches, garden fires, etc. It is not allowed to bring your own fireworks, wishing balloons, etc. and/or to light them. Smoking is not allowed inside the buildings or in the attractions. You must follow the fire regulations and signs.

12.7

You must use the park paths and roads. It is not allowed to leave the paths.

12.8

The possession and carrying of weapons or objects that may be dangerous is prohibited while visiting the park. Park staff is authorized to confiscate these weapons and objects if they are found. In case of reasonable suspicion of possession of weapons, the park staff is entitled to carry out a check.

12.9

Waste must be deposited in the park's waste bins. Waste is collected separately to protect the environment.

12.10

It is not permitted to drive around the attraction park with a (motorized) vehicle.

12.11

For your and our safety, camera surveillance is used on the AVS grounds and inside the buildings. AVS reserves the right to hand over visual material to the competent authorities in case of suspicion of criminal offences. In these cases, a report will also be filed with the relevant foundation, SODA. Theft or attempted theft may result in removal from AVS premises. AVS reserves the right to file a report.

12.12

In the event of misbehaviour towards other guests and/or park staff, an AVS staff member may remove you from the park or have you removed.

12.13

You must carry your proof of identity with you. For your and our safety, an AVS staff member may ask you to present a valid proof of identity. AVS reserves the right to carry out preventive searches, check bags and ask for a valid ID in the interests of safety or if the facts and/or circumstances reasonably require doing so. Failure to comply may result in removal from the park.

12.14

You must follow park staff instructions. The park staff is entitled to deny the use of any attraction or facility or to remove any person from the park without entitlement to compensation if said person does not follow park staff instructions or if they oppose or do not comply with the park rules.

12.15

For safety reasons, the use of selfie sticks and photo and/or film cameras in the attractions, swimming pools and jacuzzi is strictly prohibited.

12.16

The park is maintained as carefully as possible. Nevertheless, you may encounter less pleasant things, or you may have unintentionally caused damage. In this case, AVS kindly requests you to report the damage to the Guest Service.

12.17

Parents and supervisors of children and groups are responsible for those visiting the park under their supervision. This means that parents and supervisors are liable for all damage(s) caused by those under their supervision.

12.18

Additional house rules apply to your visit to Aqua Mexicana. You will find those rules at the entrance of Aqua Mexicana.

12.19

The use of drones is prohibited on all areas belonging to the Attraction & Holiday Park Slagharen.

12.20

Allergen information is available at our catering locations. You can also find more information on allergens.

12.21

Visitors are not allowed to impersonate security, police, or army personnel.

12.22

It is not allowed to place jacuzzi's, hot tubs or swimming pools at the accommodation.

12.23

It is not allowed for large groups of young people to come together at one place in the park.

12.24

The use of sound carriers is allowed in the accommodations provided the volume is at an acceptable level for everyone. On other parts of the attraction or holiday park, sound carriers are prohibited.

13. Use of attractions and facilities

13.1

The use of attractions and facilities is at your own risk. When using the attractions and other facilities, the instructions/rules of use displayed on the signs or given by the park staff must be followed.

13.2

If attractions and facilities are out of use due to maintenance, weather conditions or malfunctions, you cannot claim a refund.

13.3

Use of Black Hill Ranger Path is at your own risk. When using the attractions of Black Hill Ranger Path, the following instructions/rules should be followed.

Respect the stated guidelines regarding age, height, weight, and health.

Follow the guidelines and safety instructions posted on the information boards and follow park staff instructions.

Keep hands, arms, legs, and feet in the attraction's vehicle at all times.

Make sure that all loose items such as wallets, change, glasses, mobile phones, cameras, scarves, etc. are properly stored away.

Do not enter a closed or dismantled attraction/playground.

Remain seated when the attraction is in motion until you have been instructed to leave the attraction.

Always fasten the safety bar or safety belts provided. Do not try to loosen them or wriggle out of them when the attraction is in operation.

Parents/supervisors are always responsible for the children they accompany.

If someone does not want to go on a ride, do not force that person to do so.

If you observe unsafe behaviour or an unsafe situation during the ride, report this to a park employee immediately.

 

13.4

An electric car can be charged at one of the charging stations in the central parking lot.

14. Complaints

14.1

If you are not satisfied with the services provided by AVS, you should report your dissatisfaction to the AVS Guest Service on site, so that AVS may have the opportunity to remedy the situation.

14.2

Should your report not have been satisfactorily resolved, you should submit this in writing during and up to 14 days after you visit via guestservice@slagharen.com.

14.3

If you wish to terminate the contract with AVS prematurely due to a shortcoming, you must report this to the AVS Guest Service before departure. A request for a refund of your payment can only be dealt with if you have notified AVS in advance of your early termination and if there is an unreasonable attitude on the part of AVS regarding offering a suitable solution to your complaint.

15. Liability

15.1

AVS is only liable for personal injury and/or death if:

a. this is the result of intentional or negligent action and/or breach of duty of (an employee of) AVS.

b. the damage has been reported to the Guest Service during your visit to the park; and

c. within 2 years after the damage was caused, your claim for compensation is submitted to AVS.

15.2

AVS accepts no liability for:

a. Damage not meeting the conditions as stated in 15.1, loss, theft of or damage to your personal belongings during or as a result of a visit or stay in the park.

b. The non-functioning, suspension or closing down of attractions and/or other park facilities.

15.3

If AVS is temporarily unable to perform all or part of the agreement due to force majeure, AVS may, within 14 days of being informed of the impossibility of fulfilling the agreement, submit a proposal for amendment.

16. Promotion

16.1

For the promotion of AVS, photos may be taken by AVS, or by order of AVS, on its premises, in which your portrait may appear. AVS reserves the right to use these photos for promotional purposes, such as promotional campaigns and/or brochures, etc. By entering the AVS premises, you give your consent for the use of any image material in which you are visible.

16.2

It is prohibited to sell services and/or products in the car park, and near or in the park, without explicit written consent from AVS.

17. Applicable law and disputes

17.1

All agreements with AVS are governed by Dutch law.

17.2

In the event of a dispute between AVS and a visitor to the park, the court in the district where AVS has its registered office will be authorized to hear the dispute.

17.3

The invalidity of any clause in these terms and conditions shall not affect the validity of all other clauses. If a clause in these terms and conditions proves to be invalid, the parties shall be deemed to have agreed a valid replacement clause which comes as close as possible to the invalid clause in terms of its purpose and scope.

18. Guest responsibility

18.1

While we comply with applicable regulations, we expect and value that guests use common sense and act responsibly to protect their own health and safety (and that of caregivers).

Guests should read and comply with all rules, recommendations, and warnings. Guests must use the amenities and facilities of the Attraction & Holiday Park Slagharen and all safety equipment provided correctly. Guests who do not comply may be removed from the park without the right to receive a refund.

If guests receive visitors during their stay, the guest must comply with the guidelines of the RIVM.  Guests who do not comply may be removed from the park without the right to receive a refund.

Each guest at the Attraction & Holiday Park Slagharen agrees to behave in a civil and considerate manner towards other guests and park staff. Please respect the park facilities, other visitors, the staff and the surroundings.

The park's attractions and facilities can provide our guest with wonderful memories and fun! But they can also pump up your adrenaline. Think of the pressure and forces on the body and senses due to rapid acceleration speed, and the sudden movements that may occur when riding our attractions. This can cause muscle strain and stress on the body, such as in the neck and back, as well as increased heart rate and blood pressure.

Do not participate in any activity or ride if you are under the influence of alcohol, drugs or legal medication or illegal substances that may affect health and/or reference. Do not take part in any activity or ride if you have any health problems or injuries. Only you can determine whether you are physically and mentally able to safely ride an attraction or participate in an activity. It is important to know that there are risks involved with participating.

18.2 COVID-19

In close cooperation with the RIVM and the government, we have prepared intensively for the reopening of our park. The health and safety of our guests and employees is our highest priority. Our aim is for you to feel safe and comfortable during your stay. Please check your obligations as a visitor on this page before coming to the park. 

18.3 Park operational changes

To comply with public health regulations and recommendations, and because your safety is our primary concern, some areas and facilities may be closed during your stay. Please read more about the possible closure of facilities on our website, before coming to the park.

The park rules apply to all areas belonging to the Attraction & Holiday Park Slagharen. In cases not covered by these park rules, the park management's judgement applies.

 

Last modified on 5 september 2022.